Refund policy
Refund & Returns Policy
KLEAR Beauty is a brand operated by Guangzhou Lingcai Technology Co., Ltd.
This policy applies to all purchases made on klearbeauty.co. The seller of record for every order is Guangzhou Lingcai Technology Co., Ltd. (registration number 91440111MAEUD1DM6F), and that company is responsible for processing returns and issuing refunds under this policy.
1. Order Cancellation
Orders begin processing as soon as they are placed, so we are generally unable to cancel an order once it has been submitted. Please check your order details carefully before completing checkout.
If you need to request a change or cancellation, email support@klearbeauty.co as soon as possible with your order number. We will make reasonable efforts to accommodate the request, but we cannot guarantee a cancellation once processing has begun.
All products on klearbeauty.co are sold as one-time purchases. We do not offer subscriptions or automatic recurring charges.
2. Return Window
You have 60 days from the date of delivery to request a return. The delivery date is the date shown on the tracking record for your order.
To be eligible for a standard return, the item must be:
- in the same condition in which you received it;
- unused, or used only minimally (see Section 6);
- in its original packaging; and
- accompanied by your receipt or other proof of purchase.
3. How to Start a Return
1. Email support@klearbeauty.co with your order number and the reason for the return.
2. Our team will confirm your eligibility and issue a Return Authorisation with the correct return address for your country and packing instructions.
3. Ship the item to the return address in your Return Authorisation within 14 days of receiving it.
4. Where to Send Your Return
We ship to the United States only, and all approved returns are sent to our United States returns address:
KLEAR Beauty Returns
30 N Gould St Ste R
Sheridan, WY 82801
United States
The return address in your Return Authorisation will match the address above, including the suite number. Please do not send returns to our registered company address in Guangzhou. Items sent to any other address, or sent without first requesting a return, cannot be matched to an order and cannot be refunded.
Guangzhou Lingcai Technology Co., Ltd. is responsible for inspecting returns and issuing refunds for items sent to this address.
5. Return Shipping Costs
Customers are responsible for return shipping costs, including returns made under our 60-Day Money-Back Guarantee, except for damaged, defective or incorrect items (Section 8). Original shipping charges are non-refundable.
We recommend using a tracked service. We are not responsible for returned packages until they have been delivered to the return address in your Return Authorisation.
6. Refunds
Once your return has been received and inspected, we will email you to confirm whether the refund has been approved.
Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post the refund to your account.
Restocking fee: standard returns are subject to a 15% restocking fee, calculated on the product subtotal of the order. Returns made under the 60-Day Money-Back Guarantee (Section 7) and returns of damaged, defective or incorrect items (Section 8) are not subject to this fee.
7. 60-Day Money-Back Guarantee
If you are not satisfied with your first purchase, you may return it within 60 days of delivery for a full refund of the product price, even if the product has been opened and used moderately. Return shipping remains the customer's responsibility, and original shipping charges are not refunded.
Conditions:
- The guarantee applies to your first order on klearbeauty.co only. Later orders are covered by our standard return terms in Sections 2 to 6.
- If the product has been used excessively, the return will be handled under our standard return terms in Sections 2 to 6, including the restocking fee.
- Our customer service team may request photographs of the product as part of the eligibility review.
- We may decline requests where the pattern of use appears abusive or fraudulent, for example repeated high-value returns across multiple orders, or a near-empty product returned as unused.
8. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, contact support@klearbeauty.co within 60 days of delivery with your order number and clear photographs of the item and its packaging.
Where the claim is confirmed, we will arrange a replacement or a full refund, including original shipping, at no cost to you. You will not be asked to pay return shipping for damaged, defective or incorrect items. Where photographs cannot be provided, we will review the claim individually and respond within a reasonable time.
9. Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate and complete delivery address at checkout.
We are not responsible for orders that are delayed, lost or returned to us because of an incorrect or incomplete address supplied by the customer. If a package is returned to us for this reason, a 15% restocking fee applies to any refund and the original shipping charge is non-refundable. Alternatively, we can re-ship the order once you have paid the new shipping cost.
10. Risk of Loss
Risk of loss and title pass to the customer once the package is recorded as delivered to the address supplied at checkout. We are not responsible for packages that are lost or stolen after confirmed delivery. This matches the Risk of Loss terms in our Shipping Policy.
11. Shipping Protection
If shipping protection is offered at checkout and you choose to add it, the fee becomes non-refundable once the order has been processed. Shipping protection covers packages lost or damaged in transit only. It does not cover loss or theft after confirmed delivery.
12. Skin Sensitivity and Reactions
Our products are cosmetic products intended for external use. Ingredient lists are published on every product page, and we recommend reviewing them, and patch testing a new product on a small area of skin, before full use.
If you experience an adverse skin reaction, stop using the product and contact support@klearbeauty.co. Reactions are reviewed individually, and we may ask for photographs and details of the product used. If you experience a severe or persistent reaction, please seek medical advice.
13. Promotional and Free Items
Where complimentary or promotional items are offered, they are limited to one per order. If a checkout error allows more than one to be added, only one will be fulfilled. Free and promotional items have no cash value and cannot be refunded or exchanged separately from the paid items in the order.
Replacement shipments issued at no charge cannot subsequently be returned or exchanged.
14. Your Statutory Rights
Nothing in this policy limits or excludes any rights you may have under the mandatory consumer protection laws of your country of residence. Where those laws give you stronger rights than this policy, those rights apply.
15. Changes to This Policy
We may update this policy from time to time. The version published on klearbeauty.co at the time you place your order applies to that order. Material changes take effect on publication.
16. Acknowledgment
By placing an order on klearbeauty.co, you acknowledge that you have read and agree to this Refund & Returns Policy.
17. Company Information
Brand: KLEAR Beauty
Seller of record: Guangzhou Lingcai Technology Co., Ltd.
Registration number: 91440111MAEUD1DM6F
Registered address: Room 506, No. 805 Xicha Road, Baiyun District, Guangzhou City, Guangdong Province, P.R. China
Postal code: 510407
Website: https://klearbeauty.co
Support email: support@klearbeauty.co