Privacy policy

Last updated: 2 October 2026

KLEAR Beauty is a brand operated by Guangzhou Lingcai Technology Co., Ltd.

Guangzhou Lingcai Technology Co., Ltd. (registration number 91440111MAEUD1DM6F, registered at Room 506, No. 805 Xicha Road, Baiyun District, Guangzhou City, Guangdong Province, P.R. China, 510407) is the data controller responsible for the personal information collected through klearbeauty.co and is the seller of record you contract with when you place an order.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit klearbeauty.co, make a purchase, or otherwise communicate with us (together, the "Services"). Our store is hosted on Shopify, which provides the underlying e-commerce platform.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this policy carefully. By using the Services, you acknowledge that you have read and understood it.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified information. Depending on how you use the Services and where you live, we may collect or process:

- Contact details, including your name, billing address, shipping address, phone number and email address.
- Payment information, including transaction details, form of payment and payment confirmations. Card numbers are processed by our payment providers; we do not store full card numbers on our systems.
- Account information, including your username, password, preferences and settings.
- Transaction information, including items you view, add to your cart, purchase, return or cancel, and your order history.
- Communications with us, including the content of customer support enquiries, product reviews and messages you send us.
- Device information, including your IP address, browser type, device type, network connection and other unique identifiers.
- Usage information, including how and when you navigate and interact with the Services.

We may also draw inferences from the information above, for example to recommend products.

Where We Collect It From

- Directly from you, when you create an account, place an order, sign up for emails, contact us, or otherwise provide information.
- Automatically, from your device when you use the Services, including through cookies and similar technologies.
- From our service providers, when they collect or process information on our behalf.
- From payment and fraud-prevention providers and other third parties that support our Services.

How We Use Your Personal Information

- To provide and improve the Services: processing payments, fulfilling and shipping orders, handling returns and refunds, managing your account, remembering your preferences, enabling reviews, responding to enquiries, and improving how the store works.
- For marketing and advertising: sending promotional emails where you have agreed to receive them, and showing you advertisements on our site and on third-party platforms. You can opt out at any time.
- For security and fraud prevention: authenticating accounts, securing payments, and detecting, investigating and acting on fraudulent, unlawful or malicious activity.
- To communicate with you: providing customer support and sending service messages about your orders and account.
- For legal reasons: complying with applicable law, responding to valid legal process and requests from authorities, establishing or defending legal claims, and enforcing our terms and policies.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

- To Shopify and to service providers who act on our behalf, such as payment processors, our contracted fulfilment and delivery provider, our US returns address provider, IT and cloud hosting providers, analytics providers, and customer support tools. These providers may only use your information to perform services for us.
- To advertising and marketing partners, who use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to tell us not to share information about you for targeted advertising.
- Where you direct or consent to disclosure, for example when we pass your name and address to our delivery provider so your order can be delivered.
- To affiliates of Guangzhou Lingcai Technology Co., Ltd., where needed to provide the Services.
- In connection with a legal obligation or business transaction, such as responding to a subpoena or similar request, enforcing our terms, defending our rights and the rights of others, or in the event of a merger, acquisition or insolvency.

We do not sell your personal information for money.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the store in order to provide and improve the platform. Information you submit is transmitted to Shopify and may be processed in countries other than the one where you live.

We also use certain Shopify enhanced features that draw on data about interactions with our store and with other merchants on the platform. For those features, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights in relation to it.

To learn how Shopify handles your personal information, see the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/consumer-privacy-policy. Depending on where you live, you can exercise certain rights directly through the Shopify Privacy Portal at https://privacy.shopify.com/en.

Cookies and Similar Technologies

We and our service providers use cookies, pixels and similar technologies to operate the store, remember your cart and preferences, measure how the site is used, and deliver and measure advertising.

You can control cookies through your browser settings. Where required by law, we ask for your consent to non-essential cookies through the banner shown when you first visit the site. Blocking some cookies may affect how parts of the store function.

Third-Party Websites and Links

The Services may link to websites operated by third parties. We do not control those sites and are not responsible for their content, privacy practices or security. We recommend reviewing their privacy policies before providing information to them. Including a link does not imply endorsement.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, contact us at support@klearbeauty.co and we will delete it.

We do not have actual knowledge that we sell or share, as those terms are defined under applicable law, the personal information of anyone under 16 years of age.

Security and Retention

We take reasonable technical and organisational measures to protect your personal information. However, no security measure is perfect, and information sent over the internet may not be secure in transit. Please do not use unsecured channels to send us sensitive information.

We retain personal information for as long as needed to provide the Services, maintain your account, comply with our legal, tax and accounting obligations, resolve disputes and enforce our agreements. Order and transaction records are generally kept for the period required by applicable tax and commercial law. Marketing contact details are kept until you withdraw consent or opt out.

International Transfers

Guangzhou Lingcai Technology Co., Ltd. is established in the People's Republic of China, so your personal information will be accessed and processed by our staff in China. Shopify, our payment providers, our fulfilment and delivery provider, our US returns address provider and other service providers may also process information in the United States and other countries.

This means your personal information may be transferred outside the country where you live, including to countries that have not been determined to offer an equivalent level of data protection.

Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on a recognised transfer mechanism, such as the European Commission's Standard Contractual Clauses or the UK International Data Transfer Addendum, together with appropriate supplementary safeguards, unless the transfer is to a country covered by an adequacy decision. You may request further information about these safeguards by contacting us at support@klearbeauty.co.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

- Access: request a copy of the personal information we hold about you.
- Deletion: request that we delete personal information we hold about you.
- Correction: request that we correct inaccurate personal information.
- Portability: request a copy of your personal information in a portable format, or that we transfer it to another provider, subject to certain exceptions.
- Objection and restriction: object to, or ask us to restrict, certain processing, including processing based on our legitimate interests.
- Withdrawal of consent: withdraw consent at any time where we rely on it, without affecting processing carried out before withdrawal.
- Opt out of sale or sharing for targeted advertising: depending on where you live, you may opt out of the sale or sharing of your personal information, or of processing for targeted advertising.

If you visit our website with the Global Privacy Control signal enabled, and depending on where you are located, we will treat that as an opt-out request for the browser and device you are using. We do not currently respond to other "Do Not Track" signals.

Managing Communication Preferences

You can unsubscribe from marketing emails at any time using the link in any marketing email, or by emailing support@klearbeauty.co. If you opt out of marketing, we will still send you service messages about your orders and account.

How to Exercise Your Rights

Email us at support@klearbeauty.co with the subject line "Privacy Request". We will respond within the timeframe required by applicable law.

We may need to verify your identity before acting on a request. You may use an authorised agent, in which case we will ask for proof of their authority and may still need to verify your identity directly.

We will not discriminate against you for exercising any of these rights.

Complaints

If you are unhappy with how we have handled your personal information, contact us at support@klearbeauty.co and we will review the matter. Depending on where you live, you may also have the right to appeal our decision, or to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the updated version on klearbeauty.co, revise the "Last updated" date above, and provide notice where required by law.

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Privacy policy